What you should have received
Two emails: an order confirmation when you paid, and a dispatch confirmation when your parcel left us. The dispatch email carries the tracking number and the carrier’s link.
If your order has not been dispatched yet
Items are made to order and dispatch takes 7-14 working days from payment. Until then there is no tracking number to give you, because the parcel does not exist yet. There is nothing wrong with your order.
If you have a tracking number
Use the link in the dispatch email. Tracking can take up to 24 hours after dispatch to show its first scan — a number with no movement yet is normal.
If tracking has not moved in several days
UK parcels usually arrive 2 – 4 working days after dispatch. International times depend on the destination and its customs processing, and tracking often goes quiet while a parcel clears customs.
If a parcel has not arrived within 21 days of dispatch, email support@manndiipuk.shop with your order number and we will open an enquiry with the carrier.
If you cannot find either email
Check the spam folder first, then email support@manndiipuk.shop with the name and postcode used on the order and we will look it up and resend.
Getting help
Email support@manndiipuk.shop or call +44 7740886062, Monday to Friday 9am – 5pm UK time. Have your order number to hand.
MANNDIIP LTD
Company number 17322083, registered in England and Wales.
Registered office: 504 Mansfield Road, Nottingham, NG5 2FB, United Kingdom
Email: support@manndiipuk.shop
Telephone: +44 7740886062
MANNDIIP LTD is not currently registered for VAT. No VAT is charged on the prices shown on this website.